Last updated: December 21, 2025
Everything you need to know about delivery, tracking, and shipping timelines.
You can also review rental timing, return expectations, and support options in one place.
Eligible orders automatically receive free standard shipping at checkout.
You still get fast delivery options and easy tracking for every shipment.
Confirmation sent immediately
Your order is confirmed instantly and a confirmation email is sent right away.
1-2 business days
Orders are packed and prepared within 1-2 business days before shipping.
Track with provided number
Use your shipping confirmation email to follow the package in real time.
Signature may be required
Express and overnight orders may require a signature upon delivery.
Arrives in 5-7 business days
Arrives in 2-3 business days
Arrives next business day
Ready in 2-3 business days
Enter your tracking number to see real-time updates on your shipment.
Add your email if you want an extra lookup point for the order.
Rentals arrive 1-2 days before your event so you have time for a final check.
They must be returned within 24 hours after the event unless your order notes say otherwise.
3-4 days before
1-2 days before
Event day
Within 24 hrs after
We partner with trusted carriers to ensure your items arrive safely and on time.
Carrier selection is automatic based on destination and shipping method chosen.
If your order arrives damaged, contact us within 48 hours of delivery.
Include photos of the item, the damage, and the packaging so our team can review it quickly.
If tracking shows delivered but you have not received your order, contact us immediately.
We can start a carrier investigation and help with the next steps right away.
Contact us ASAP to update. Rerouting fees may apply.
Use the tracking link to reschedule with the carrier directly.
Returns accepted with original shipping cost deducted.
Browse our full FAQ page for more detailed answers about shipping and tracking.
You can also review return timing, international orders, and delivery support there.
Our customer service team is here to help with shipping questions and delivery concerns.
Reach out if you need help with tracking, timing, returns, or international shipments.
support@posecommerce.com
Response within 24 hours
1-800-555-0123
Mon-Fri 9AM-6PM EST
Available on website
Instant responses