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Returns & Exchanges

Need a different size or want to return an item? Our return and exchange process is simple and hassle-free.

Return a Purchase

Return purchased items within the allowed return period.

Exchange for Another Size

Request an exchange if your suit or tuxedo does not fit.

Track Your Return

Check the status of your return or refund.

Process

How Returns Work

01

Submit Request

Start from your order history and choose the item you want to return.

02

Prepare the Package

Repack the item carefully with tags attached and original components included.

03

Ship the Item

Use the provided instructions and carrier details to send it back.

04

Receive Refund

Once approved, your refund is issued to the original payment method.

Suit packaging for exchanges

Exchanges

Need a Different Size?

If the fit is not quite right, requesting an exchange is straightforward. Follow the steps below and we will help you get the correct size as quickly as possible.

1

Select item from your orders

2

Choose a new size

3

Send back the original item

4

Receive replacement

Policy

Return Policy

Eligible for Return

Unworn items

Original tags attached

Returned within 30 days

Not Eligible

Worn or damaged items

Altered clothing

Final sale items

Still need help?

Our support team is here to assist you.

Returns & Exchanges Policy | POS E-commerce | Uptown Branch